WPC Deck Ltd (“WPC Deck”) warrants to the original purchaser (“Purchaser”) that, for the period of ten (10) years from the date of purchase, under standard use and service conditions that: products shall be free from material defects in workmanship and materials, and shall not split, splinter, rot or suffer structural damage from termites or fungal decay. If a Purchaser discovers a defect with the product within the warranty period, the Purchaser shall notify WPC DECK in writing to the following email address: [email protected]. WPC DECK reserves the right to request additional information in connection with the warranty claim. If WPC DECK determines the Purchaser’s claim is valid upon confirmation by an authorized WPC Deck representative of the defect, WPC Deck’s sole responsibility shall be, at its option, to either replace the defective item or refund the portion of the purchase price paid by Purchaser for such defective item, as set out below (not including the cost of its initial installation or delivery). This warranty shall not cover and WPC DECK shall not be responsible for costs and expenses incurred with respect to the removal of defective products or the installation of replacement materials, including but not limited to labour and delivery. The foregoing remedies are the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY. If a valid warranty claim is made during the valid warranty period after the original purchase date, then the Purchaser’s recovery will be prorated as indicated below. If WPC DECK is providing replacement materials, it may elect to replace the percentage listed below of products; if WPC DECK is refunding the purchase price, it may elect to refund the percentage listed below of the purchase price of the products.
Years Refund
0-2 years 100%
2-4 years 80%
4-5 years 60%
5-6 years 50%
6-7 years 40%
7-8 years 30%
8-9 years 20%
9-10 years 10%
WPC DECK does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of products and/or failure to abide by WPC DECK’s installation guidelines, including but not limited to improper gapping; joists lay at more than 30cm centres; Non WPC DECK fasteners used (2) use beyond normal use and service conditions, or in an application not recommended by WPC Deck’s guidelines and local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which will cause any coloured surface to gradually fade, chalk, or accumulate dirt or stains); (5) variations or changes in colour of products; (6) improper handling, storage, abuse or neglect of products by Purchaser or third parties; (7) any products that have not been paid in full; (8) any products installed in extreme temperatures or (9) ordinary wear and tear. No person or entity is authorized by WPC DECK to make and WPC DECK shall not be bound by any statement or representation as to the quality or performance of products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by WPC Deck and Purchaser. DISCLAIMER OF WARRANTIES: EXCEPT FOR THE EXPRESS WRITTEN WARRANTY CONTAINED HEREIN, WPC DECK MAKES NO OTHER WARRANTIES, GUARANTEES OR INDEMNITIES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, COURSE OF DEALING, USAGE OF TRADE, CUSTOM OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH OTHER WARRANTIES, GUARANTEES AND INDEMNITIES ARE HEREBY DISCLAIMED, OVERRIDDEN AND EXCLUDED FROM THIS TRANSACTION. UNDER NO CIRCUMSTANCES WILL WPC DECK BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST SALES, LOSS OF GOODWILL, USE OF MONEY, USE OF GOODS, STOPPAGE OF WORK, OR IMPAIRMENT OF ASSETS), WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND WPC DECK’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE. The exclusion or limitation of incidental or consequential damages is not allowed in some nations, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from nation to nation. Consumers have legal rights under applicable national legislation governing the sale of consumer goods. This warranty does not affect those rights.
Don’t make the 7 common installation mistakes!
USE THE FOLLOWING TIPS & YOUR DECKING WILL LOOK GREAT FOR YEARS.
These quick tips are not a substitute for our installation, handling & maintenance guide.
Composite decking is installed differently to traditional timber decking. ECO-DECKING like all composites expands in warmer weather and contracts in cooler weather. With correct installation you will achieve great looking results. Failure to install products as specified will void warranty!
1) Let the boards acclimatize before before cutting and laying
Boards stacked in a pack can be a very different temperature than the ambient air temperature. Open the pack and lay boards out to allow them to settle to the ambient air temperature.
2) Allow the required gaps for expansion and contraction
Refer to the chart below to learn what gaps to use. Gaps are required at ends of ALL boards and also require a 12mm gap from another structure such as the house, retaining wall, pool coping etc.
Installation Temperature
There is a rule of thumb for expansion and contraction but your required gap depends on what your extreme temperatures you experience in your area.
For example: If you experience temperature ranges from -5 > 35 degrees, boards will expand and contract more than temperature variation is 5>30 degrees. The less temperature variation = the less expansion and contraction
These gap calculations are based on temperature variation from 0-30 degrees. In more extreme temperatures, continue the calculation.
Installation temperature
| Installation Temperature | Gap Required |
|---|---|
| Cold = 0-10 | 5-6mm at the end of boards |
| Warm = 10-20 | 3-4mm at the end of boards |
| Hot = 20-30 | 2-3mm at the end of boards |
3) Ensure the deck has adequate ventilation
ECO-DECKING is very resistant to moisture, however prolonged exposure to moisture will effect the substructure, decking boards and promote mould growth on your deck. Decking boards require a 12mm gap from another structure such
as the house, retaining wall, pool coping etc, to avoid capillary action and for water to drain away. Decking boards must never be in contact with the ground or another surface except for the substructure. Use ventilation grates if necessary to allow airflow for decks very low to the ground or membrane call 01400 251877 if you require these.
4) Use the correct clip
Any deck 400mm or less from the ground must use the plastic clips. Any deck that has inadequate ventilation must use plastic clips. For example: A deck 1.5m off ground with sides of deck enclosed by retaining walls or similar.
5) Use the clips correctly
Ensure boards are fastened using 1x clip per joist except for butt joins or breaker boards. Use correct installation method for butt joins.
6) Pre drill oversized holes
Ensure pre drilled holes for trim board screws are drilled oversize at 5mm diameter. Use pan head screws, not counter sunk screws. This allows the trim board to expand and contract.
7) Pin the boards to ensure even expansion and contraction
Refer to the installation guide on instructions to pin boards to ensure even expansion and contraction.
Refer to Supplied installation guide for full instructions. Failure to install products as specified will void warranty.
CALL NOW IF YOU HAVE ANY QUESTIONS ON 01400251877
